Frequently Asked Questions - Retro's Fair
  RETRO'S FAIR  

Frequently Asked Questions

Clothes

The sizes and cuts of clothes have evolved over time and we are not always used to those of 80s and 90s .

The streetwear that we offer is a mixed dress style that is worn widely. The pieces are therefore likely to match both men and women!

To check that the cut is right for you, we give you a hand in the description tab of each item, where you will find:

– The period size, indicated on the article

– The size recommended by Retro’sFair

– The measures we have taken

There is also an associated size guide which allows you to see how the measurements are made.

Our advice would be to cross the measurements of an article you are interested in with an article from your dressing room to verify that the cut is appropriate.

Even if the pieces offered are high quality, we must not forget that it is second-hand and that they can be up to 30 or even 40 years old! There might be signs of signs of wear like scratches, marks or discoloration. This is also the charm of second-hand clothes!

In the description of each item, you will therefore find information on the general condition of the item as well as details (with photos) of clothing if it is particularly damaged.

Of course! 

As a specialist in the sale of vintage clothing in Europe, all our articles are authentic. This means that they have already belonged and can be up to 30 or even 40 years old! There might be signs of signs of wear like scratches, marks or discoloration. 

However, all of our items go through a cleaning / restoration process, as well as a strict quality control which ensures that all brands are checked. No counterfeit product passes the test of the photo studio in front of our expert eyes!

Contact us

You can contact us directly by instagram @retro_sfair

Or by email on the contact page: link

Orders

Yes you can !

All items can be returned to receive a credit for the amount of the item ordered (valid for 1 year). Please note that we can refund up to the original cost of the item, but not the shipping cost.
 

All of the following conditions must be met for a refund:

Items returned after 15 days of receipt by the customer will not be eligible for a refund.

All items will be inspected upon return. They must be unused and in the same condition that you received them.
Any merchandise returned to us in an improper condition will not be eligible for a refund and will be returned to sender.

Please send all returns via tracked mail as we cannot be held responsible for lost items.


How to proceed with the return? :

Address the package with the item to be returned to this address:

Retro'sFair
9 Hameau Des Chauvins,
39150 Grande-Rivière Château

Please add a note to the package with your name, order number and the reason why you are not satisfied with your purchase. Indeed, we provide as much information as possible on each product sheet in order to limit returns and associated pollution. Thus, this information can allow us to progress around this issue.

Metropolitan France and Monaco:

Standard delivery (2 working days) colissimo:

5-10 € depending on the weight of the order

We take care of the shipping costs from 80 € of purchases.

France Overseas:

Colissimo standard delivery (5-7 working days):

10-30 € depending on the weight of the order and the area concerned (OM1² or OP2)

We take care of the shipping costs from 150 € of purchases.

Rest of Europe and Switzerland

Colissimo standard delivery (3-5 working days):

10-20 € depending on the weight of the order

We take care of the shipping costs from 150 € of purchases.

The accepted payment methods are:

  • Paypal and associated cards
  • Visa
  • Mastercard
  • American Express
  • SEPA Direct 

We guarantee that the product will be entrusted to the carrier no later than 1 working day after receiving the order.

To find out the costs and delays associated with shipping, see: What is the cost of shipping?

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