Can I return my items? Retro's Fair

Can I return my items?

Yes you can !

All items can be returned to receive a credit for the amount of the item ordered (valid for 1 year). Please note that we can refund up to the original cost of the item, but not the shipping cost.

All of the following conditions must be met for a refund:

Items returned after 15 days of receipt by the customer will not be eligible for a refund.

All items will be inspected upon return. They must be unused and in the same condition that you received them.
Any merchandise returned to us in an improper condition will not be eligible for a refund and will be returned to sender.

Please send all returns via tracked mail as we cannot be held responsible for lost items.

How to proceed with the return? :

Address the package with the item to be returned to this address:

9 Hameau Des Chauvins,
39150 Grande-Rivière Château

Please add a note to the package with your name, order number and the reason why you are not satisfied with your purchase. Indeed, we provide as much information as possible on each product sheet in order to limit returns and associated pollution. Thus, this information can allow us to progress around this issue.

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